Fire Protection & Life Safety Services Company.

A leading NYC tri-state fire protection company was scaling fast but drowning in operational complexity.

Running a 20-truck fleet across emergency and scheduled calls in a dense metro, they faced:

• Dispatch bottlenecks: Manual dispatch couldn't prioritize emergencies over routine jobs. Missed SLAs, lost revenue.
• Onboarding drag: Every new tech or client meant hours of manual intake and knowledge trapped in the owner's head.
• Payroll chaos: Reconciling hours, overtime, and job costing across 20+ techs ate hours every week and still broke.
• Zero visibility: No single view of operations. Everything lived in spreadsheets, texts, and tribal knowledge.

We deployed a full AI Control Tower, an operating system purpose-built for their business, with specialized agents working:

• AI Onboarding Agent: Codifies the owner's 15-technique diagnostic method into a structured intake that captures service history, building specs, compliance, and scheduling. A 2-hour process becomes 15 minutes.
• AI Dispatch Engine: Priority-based dispatch (P0 to P3) built on the company's own rules. Emergencies auto-escalate to the nearest qualified tech; routine inspections batch by geography.
• AI Operations Agent: A 24/7 coordinator handling job status, schedule changes, and client comms, taking the back-office load off the operations manager.
• Automated Payroll & Job Costing: Field hours captured, validated against dispatch records, and reconciled to job codes. Overtime, compliance, and per-job costs generated automatically.
• Executive ROI Dashboard: Real-time visibility into revenue per truck, tech utilization, client profitability, and operational KPIs.