SMS Policy.

This SMS Policy explains how WeLaunch ("we," "our," "us") uses text messaging (SMS/MMS) to communicate with individuals who have opted in to receive messages from us, and how WeLaunch supports SMS messaging on behalf of the businesses and AI agentic systems we build and operate for our clients.

This Policy works alongside our Terms of Service and Privacy Policy. By opting in to receive SMS messages from WeLaunch or from a business using WeLaunch's systems, you agree to the terms below.

We only send SMS messages to individuals who have provided express consent, such as by:

• Submitting a form on our website or a client website that includes SMS consent language
• Texting a keyword to one of our numbers
• Providing a phone number during a call, booking, or onboarding flow and agreeing to receive texts
• Otherwise affirmatively opting in through a compliant consent mechanism

Consent to receive SMS messages is never a condition of purchasing any product or service.

Depending on the program you opt in to, you may receive messages related to:

• Appointment reminders and scheduling
• Customer service and support
• Account or order updates
• Lead follow up and re-engagement
• Marketing and promotional offers
• AI voice agent or AI employee follow up related to a business you have contacted

Message frequency varies by program and business. Frequency will be disclosed at the point of opt in where required.

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one time confirmation message and no further messages, except where legally required.

You may also opt out by contacting hello@welaunch.ai directly.

If you experience issues, reply HELP to any message for assistance, or contact hello@welaunch.ai.

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.

Supported carriers may include, but are not limited to, major US carriers. Not all carriers may be supported at all times.

Some SMS communications sent by WeLaunch or by the businesses we build systems for are generated or triggered by AI agentic systems, including automated follow up, re-engagement sequences, and AI employee workflows.

You acknowledge that:

• Messages may be generated automatically based on prior interactions, forms, or call activity
• A human may not review every individual message before it is sent
• You may opt out of automated messaging at any time using the instructions in the Opt Out section above

Phone numbers and SMS interaction data collected through opt in are used only to deliver the communications you have consented to receive, and to support the services described in our Privacy Policy.

We do not sell phone numbers or SMS opt in data. We do not share phone numbers with third parties for their own independent marketing purposes.

WeLaunch and the systems we build for clients are designed to operate in accordance with:

• The Telephone Consumer Protection Act (TCPA)
• CTIA messaging guidelines
• Carrier and A2P 10DLC registration requirements
• Applicable state and federal messaging regulations

Clients using WeLaunch systems to send SMS are responsible for maintaining their own valid consent records and complying with applicable law in their jurisdiction and industry.

WeLaunch may update this SMS Policy at any time. Updated versions become effective immediately upon posting on the website.

For questions about this SMS Policy or to report an issue:

WeLaunch 530 5th Avenue, New York, NY 10036 Email: hello@welaunch.ai