Before: 5–7 days
National Scientific Equipment Services
We automated payroll, expenses, and documentation, cutting processing from a week to two days and freeing 17 finance hours a week.
Year2023
IndustryScientific & laboratory equipment services
LocationMulti-state (US)
Employees50+
What changed once the back office ran itself.
Before: 8–12% of line items
Before: 3–5 days
Before: 12%
The challenge
A national scientific equipment servicing company handling installation, calibration, maintenance, and compliance documentation had outgrown its back-office operations.
Multi-state labor laws, reimbursements, and per-diems made every cycle a week-long reconciliation.
Expenses, finance, and payroll lived in separate systems with no automated data flow.
Service records and calibration certificates were scattered across emails, drives, and notes.
Technician onboarding took days and often led to first-paycheck errors.
The solution
An AI-powered back-office automation system took the company's most time-consuming operations into production, end to end.
Automated payroll
One agent connected CMMS, payroll, and QuickBooks to answer overtime, commission, and leave questions automatically.
Asset enrichment agent
Field photos and equipment labels now flow through an automated enrichment pipeline, replacing manual entry.
