These terms govern your use of our website and any service, platform, agent, automation, deliverable or deployment we provide. Sections 16 and 19 limit liability and govern disputes.
1. Agreement to these terms
These Terms form a binding agreement between you and ARB Global LLC, operating as WeLaunch. By accessing the website, submitting a form, accepting an Order or using the Services, you agree to them.
2. Definitions
Client means an organisation purchasing Services; Order means an accepted proposal or statement of work; Deliverable means an agreed output; Client Data means data supplied or generated for you; Our Technology means our pre-existing and reusable systems; AI Output means machine-generated content or action.
3. Order of precedence
Executed master agreements and data processing addenda take priority, followed by an Order, these Terms, then other website content. Marketing material is illustrative.
4. Eligibility and permitted users
Services are for businesses and professionals at least eighteen years old. You are responsible for authorised users, credentials and promptly removing access.
5. Scope of services
We provide advisory, design, build, deployment and managed operation services. Each Order defines scope, assumptions, dependencies, acceptance, service levels and fees.
6. Client responsibilities and dependencies
You must provide timely access, accurate lawful data, decisions and approvals, maintain backups and human oversight, and comply with third-party and acceptable-use terms.
7. Acceptable use
You may not use Services unlawfully, send non-consented outreach, impersonate others, compromise systems, create harmful content, process restricted sensitive data without agreement, or reverse engineer and resell Our Technology.
8. Artificial intelligence specific terms and disclaimers
AI systems are probabilistic and output may be inaccurate, incomplete or non-original. It is not professional advice. You are responsible for permissions, guardrails, review and consequential use.
9. Fees, invoicing and taxes
Orders set fees and payment terms. Unless stated otherwise, invoices are due in 15 days, recurring and commenced implementation fees are non-refundable, taxes and pass-through costs are additional, and overdue Services may be suspended.
10. Refunds
Fees are non-refundable except where an Order or applicable law expressly provides otherwise.
11. Intellectual property
We retain Our Technology. You retain Client Data and grant us rights needed to deliver Services. After full payment, you receive the licence or assignment stated in the Order for Deliverables.
12. Confidentiality
Each party protects non-public information with reasonable care, uses it only for the engagement and limits disclosure to people under equivalent duties.
13. Data protection
Each party complies with applicable data protection law. Our controller processing follows the privacy policy; processor activity is governed by our Data Processing Addendum.
14. Third party services
External platforms are governed by their own terms and may change. You are responsible for accounts and licences held in your name.
15. Warranties and disclaimers
We perform Services with reasonable skill and care. Except where expressly agreed, Services and AI Output are provided “as is” and without implied warranties.
16. Limitation of liability
To the maximum lawful extent, neither party is liable for indirect or consequential loss. Aggregate liability is limited to fees paid or payable under the applicable Order in the preceding twelve months, subject to stated legal exceptions.
17. Indemnification
You indemnify us for third-party claims arising from Client Data, unlawful instructions or use, outreach or failure to obtain consent. We indemnify qualifying claims that Our Technology infringes third-party intellectual property.
18. Term, suspension and termination
Orders run for their stated term. Material breach, insolvency or agreed notice may permit termination. Accrued fees and specified provisions survive, and data export is available within the stated transition window.
19. Governing law and dispute resolution
Delaware law governs. Parties first negotiate in good faith for 30 days; unresolved disputes are brought exclusively in Delaware state or federal courts.
20. General
These Terms address force majeure, independent-contractor status, non-solicitation, assignment, notices, entire agreement, severability, waiver, third-party beneficiaries, electronic signature and English-language precedence.
21. Changes to these terms
We may amend these Terms. Material changes affecting an active Order receive at least 30 days’ notice and do not apply retroactively to known disputes.
22. Contact
ARB Global LLC, operating as WeLaunch · 1007 N Orange St, 4th Floor, Ste 1382, Wilmington, DE 19801 · support@welaunch.ai · +1 (307) 761-9792.